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These terms govern distance sales of the products offered on oblo.it by Oblò S.r.l., Via Alessandro Volta 1, 20121 Milano (MI), P.IVA IT00000000000, REA MI-0000000, PEC [email protected] (“Oblò”) to consumers under the Italian Consumer Code (Legislative Decree 206/2005).
1. Order and contract
The contract is concluded when you receive the order confirmation email, sent after you press “Order with obligation to pay”. You can correct your details at every step before sending. We keep the contract and send you a copy on a durable medium. The contract is concluded in Italian; the English version of the site is provided as a courtesy.
2. Prices
Prices are in euros, VAT included, and include the WEEE fee. Delivery and services are shown separately before confirmation. For price reductions, the previous price shown is the lowest price applied in the 30 days before the reduction (art. 17-bis Consumer Code).
3. Payment
We accept payment cards, PayPal, Apple Pay, Google Pay, Satispay, bank transfer, pay in 3 with Klarna and zero-rate financing (0% interest, 0% APR) on orders from 299 € to 5.000 €, subject to approval by [Nome finanziaria S.p.A.], under the conditions shown at checkout. The representative example of the financing is on Services › Payments and instalments. Payment data are handled only by the payment providers.
4. Delivery
We deliver across Italy. Large appliances are carried to the floor indicated, by phone appointment, usually in 3–6 working days; vacuum cleaners, countertop microwaves and portable air conditioners go by express courier, usually in 1–3 working days. For the smaller islands, Livigno, Campione d’Italia and places reachable only by special vehicles delivery may cost extra: we send you a quote before dispatch and, if you do not accept it, we cancel the order at no cost. Lead times are estimates; in any case we deliver within 30 days of the contract (art. 61). The risk of loss or damage passes to you only on delivery (art. 63). On receipt, check the packaging in front of the courier. If the packaging is damaged, sign with a reservation describing the damage (e.g. “packaging damaged on the left side”) and write to us within 8 days with a photo. Your legal guarantee rights remain valid in any case.
5. Services and take-back
Installation and extended warranty are optional paid services described on the Services page; the extended warranty terms are on the Oblò Protection page. If at checkout you ask us to carry out the installation during the withdrawal period, the technician comes with the delivery; otherwise we arrange the installation with you after the withdrawal period ends (30 days from delivery). Split air conditioners must be installed by an F-gas certified company (Reg. (EU) 2024/573, DPR 146/2018): Oblò sells them only together with its own installation, whose price is shown next to the product’s. As the WEEE law requires (“one for one” take-back, art. 11 Legislative Decree 49/2014), when delivering new equipment we collect the equivalent used equipment free of charge, disconnected and emptied. A fixed air conditioner must already be removed: removal with gas recovery by an F-gas technician is quoted separately.
6. Right of withdrawal
You may withdraw without giving reasons within 30 days of delivery (legal minimum: 14 days) using the “Withdraw from the contract here” function always available on the site, or by any explicit statement sent to [email protected], to the certified email (PEC) [email protected] or by post to Oblò S.r.l., Via Alessandro Volta 1, 20121 Milano (MI). For the statement you may use, if you wish, the model withdrawal form on the Withdrawal and returns page. Return costs are on us for every product: we arrange the collection. Return the product with its accessories, in the original packaging if possible, and — if installed — disconnected (if we installed it, we disconnect it when we collect it). The withdrawal is valid in any case: if you used the product beyond what was needed to establish its nature, characteristics and functioning, we may only deduct the loss in value from the refund.
We refund all payments received, including standard delivery, within 14 days of the day you tell us you are withdrawing and with the payment method used for the purchase, without waiting for the product to come back: we arrange the collection ourselves (art. 56 Consumer Code). The one exception is an installation you asked us to carry out during the withdrawal period: once it is complete, its price is not refunded.
Installation: if at checkout you expressly ask us to carry it out during the withdrawal period (art. 50(3)), once it is complete you can no longer withdraw from that service (art. 59) and, if you then withdraw from the purchase of the product, its price is not refunded (art. 57). If you do not ask, we carry it out after the withdrawal period ends, as set out in section 5, and if you withdraw we refund the installation too. If you withdraw from the purchase of a product, the Oblò Protection bought with it ends and we refund its price (art. 77).
7. Legal guarantee
By law we are liable for any lack of conformity that becomes apparent within 2 years of delivery (arts. 128 ff.). You may ask for free repair or replacement and, where provided, a price reduction or termination. The EU legal guarantee notice is on the Legal guarantee page. Manufacturers’ commercial warranties and Oblò Protection (breakdown cover up to 3 or 5 years from delivery) add to the legal guarantee and do not limit it.
8. Complaints and disputes
Send complaints to [email protected] or the certified email [email protected]: we reply within 15 days. You may use alternative dispute resolution (ADR) bodies listed by the Italian Ministry of Enterprises. The courts of the consumer’s place of residence have jurisdiction. Italian law applies.